The Secret Wardrobe Policies
Welcome to the The Secret Wardrobe website.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website.
The term “The Secret Wardrobe” or “us” or “we” refers to the owner of the website Mrs Christine Ruth Lewis - Chris Lewis. The term “you” refers to the user or viewer of our website.
The information contained in this website is for general information purposes only. The information is provided by Chris Lewis on behalf of The Secret Wardrobe and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of or in connection with the use of this website.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of the terms and conditions.
Through this website you are able to link to other websites which are not under the control of The Secret Wardrobe or Chris Lewis. We have no control over the nature, content and availability of those sites. The inclusion of any links to external websites does not imply a recommendation or endorsement of the views expressed within them. You may not create a link to this website from another website or document without the prior written consent of Chris Lewis.
Every effort is made to keep the website online and running smoothly. However, Chris Lewis takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Price of Goods
The prices of the products you order on this website are to be those prices as displayed at the moment of processing your order. Where appropriate, all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Delivery charges are added to the prices of the products ordered prior to transaction completion and will not be displayed on the website.
Representation and Specification of Goods
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details are given. This information is given in good faith but total accuracy cannot be guaranteed.
We accept payments on our website via paypal and credit/debit cards. If you would like to pay by bank transfer, please get in touch for details using our contact form provided on our contact page.
Your order will not be dispatched to you until full payment has been confirmed as valid and lawful and made in full. All prices are quoted in (£) Sterling and include VAT. All quoted prices exclude delivery charges.
Some of our items of jewellery take longer to send out than others, as some are made to order. Please refer to our delivery section which will give you an estimation of how long your order should take. If your order is urgent and required for a specific date, please contact us and we will do our best to meet your needs.
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. Please check your goods on delivery. If items arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery. Please send items back via a signed for postal service for your own proof of delivery. This postage cost will not be reimbursed unless item is damaged/faulty.
Please be advised that it is the customers responsibility, when ordering from our website or from our bespoke service, to provide Chris Lewis with the correct and complete delivery address. Failure to do so may result in your order being undelivered or delivered to the wrong address, of which we will not accept responsibility for. Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order. If you have provided us with the wrong address, or incomplete address, please let us know in writing as quickly as possible after placing your order.
UK delivery costs for stock/made-to-order items are £7.00
Delivery costs for bespoke jewellery are dependent on the order value, and country of delivery. Please contact us for more information.
Postage and packaging to Europe is charged at a rate of £10.00
International postage and packaging to the rest of the world is charged at a rate of £15.00
If you have any questions about our delivery costs or delivery times to a specific country, or would like more information, contact Chris Lewis at email@example.com or use the contact form on our website.
Chris Lewis provides product insurance to items whilst in transit for delivery, and only up to the point of customer’s receipt of the order. It is the customer’s responsibility for appropriate insurance cover thereafter.
As the product you have purchased is bespoke we cannot accept any returns. If you are not completely satisfied with your purchase we will do everything we can to alter ot resize to ensure you are happy.
Ready to Wear
The term ‘ready to wear’ refers to a piece which is ‘ready-to-wear’, has already been made and requires no alteration to size, stone or metal. A refund, exchange, or credit note can be arranged on certain items. This will be made clear at the time of purchase.
Made to order pieces
The term ‘made to order’ refers to a piece which has not been made yet, or has not finished being made. No refunds or exchanges will be given on any made to order piece unless the item is damaged or faulty.
No refunds or exchanges will be given on any bespoke piece unless the item is damaged or faulty.
The Secret Wardrobe gift vouchers are available as either physical gift vouchers which are posted out, or as e-vouchers where a code is emailed to the customers inbox shortly after the purchase has been made.
If you would like to order a voucher code with a different sum than we currently offer, please get in touch and we will arrange a voucher code for you.
Our gift vouchers have a 12 month expiry date, from the date of purchase
Our gift vouchers can be used online, over the phone or in person
Our gift voucher codes can only be used once
Gift vouchers can be used on bespoke jewellery
Gift vouchers cannot be exchanged for cash, or used after their expiry date.
Liability & Legal
The Secret Wardrobe gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. Any such information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.
We do not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the Website at any time without notice.